Customer Care

Thank you for your interest in Lil Lashes. We greatly appreciate all of our customers and are always glad to hear from you! If there are any issues with your order, please email us within 30 days of your order.

Contact Lil Lashes

Email: lillashesshop@gmail.com

Hours: 8:00am - 5pm CST

We are closed on the weekends. 

Shipping

Processing time can take 1-5 days and expected delivery is 3-8 business days. Items that are on backorder may take an additional week or two to arrive. Items are grouped together so items that have a backorder status with an item that does not have a backorder status will not be shipped until the backorder item is available to ship. 

Brushes and Mirrors sold separately and will ship separately. Thank you!

Refunds, Exchanges or Undeliverable Packages

Please provide an accurate, working address for us to ship your merchandise to. Please remember to include your apartment number, floor number, or any other information that is necessary to ensure that the carrier can successfully deliver your package. All customers are fully responsible for providing the correct address when ordering. We DO NOT offer refunds, exchanges or replacements for incorrect addresses provided by the customer or lost and stolen items. 

 All sales are FINAL. Items prior to leaving our facility are removed from packaging and are quality checked for magnets and durability before they are packaged and shipped out for delivery. Customers are fully responsible for damaged lashes or magnets after being removed from packaging. Due to the nature of our products, we do not offer refunds, exchanges or returns. 

By ordering from our website, you agree to these terms and conditions.