Shipping & Returns

 

Shipping

Processing time can take 1-5 days and expected delivery is 3-7 business days. Items that are on backorder may take an additional week or two to arrive. Items are grouped together so items that have a backorder status with an item that does not have a backorder status will not be shipped until the backorder item is available to ship. 

Undeliverable Packages

Please provide an accurate, working address for us to ship your merchandise to. Please remember to include your apartment number, floor number, or any other information that is necessary to ensure that the carrier can successfully deliver your package. All customers are fully responsible for providing the correct address when ordering. If you notice the address you entered is incorrect, please email us immediately so we can correct the address. Unfortunately, after packages are packed and shipped, we cannot change the address and are not responsible for the undeliverable item. 

Packages that have been lost or stolen will be covered by ROUTE insurance at checkout if selected. If customer did not select ROUTE insurance, Lil Lashes will not be responsible for replacing lost or stolen packages. 

Exchanges, Returns and Refunds

 

We greatly appreciate our customers and make sure to inspect and check every order before it is shipped to you. If you wish to return your order please email us within 3 business days of receiving your package. Due to the spread of covid and the nature of our products, items must be unused, unopened and in their original packaging. Customers will be responsible for paying return shipping. To email customer support, click HERE.

 

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